Comments on: Planon Docupen R700 BW Pen Scanner DPENR700

By: Rice

Rice — Sun, 03 Jan 2010 00:00:00 +0000

I Wish It Lived Up 2 the Description
Rating:1 out of 5 stars
Do not have high hopes on the performance of this device. It functions poorly and is unreliable. Too much money for what it doesn’t live up too.

By: R. Allen

R. Allen — Sun, 27 Dec 2009 00:00:00 +0000

Excellent thought. Battery didn’t work. Cust. Service=worse ever
Rating:2 out of 5 stars
Battery didn’t ever charge properly. So the thing doesn’t work unless I have it plugged into a computer. So a waste of time really. Now I have been told by Planon that it’s going to take ‘8-12 weeks’ before I can get an exchange from Planon. I reckon that’s pathetic. And judging by the poor, poor customer service, I am expecting to be waiting for far more than 8-12 weeks.

By: Ariel Reck

Ariel Reck — Sat, 26 Dec 2009 00:00:00 +0000

Fantastic option
Rating:4 out of 5 stars
Nice scanner. Just needs some practice before you start using it. Small and really portable.

By: Gerald Adam Labay

Gerald Adam Labay — Sat, 19 Dec 2009 00:00:00 +0000

Product only as excellent as Seller
Rating:5 out of 5 stars
My first Docupen R700 was defective out of the box. Thank goodness I bought it from DataVision through Amazon. Planon’s tech support was at the ready to help me download all new software, etc. to determine why my scans were severely distorted. They concluded that the product was defective and recommended replacement. Planon’s RMA department (a disaster) took 1 1/2 weeks to generate a return number and could only promise a 3-4 week turn around for replacement. The retailer, DataVision, came to my rescue with a new pen and it worked splendily on the first try.

The pen produces adequate scans to help me view historical documents outside of their storage archives. Copies, while not gorgeous, are adequate and permit copies without hurt to bindings. The scans cannot equal those of a flatbed, but one can’t pack a flatbed in the shirt pocket either.

By: Theofilactos Petros Oikonomou

Theofilactos Petros Oikonomou — Fri, 18 Dec 2009 00:00:00 +0000

Terrible quality product
Rating:2 out of 5 stars
The product is of terrible quality. When I try to connect it to my computer it does not operate most of the times at once. The connection circuit is problematic. Is there a way to replace it with an operational one?